LOS ANGELES

Calabasas
Address: 23683 Calabasas Rd., Calabasas, CA 91302
Phone: (818) 206-6363
Store Hours: Sun–Thu 10:30 AM–9 PM; Fri–Sat 10:30 AM–10 PM

Century City
Address: 2000 Avenue of the Stars, Los Angeles, CA 90067
Phone: (310) 785-0400
Store Hours: Mon–Fri 8 AM–4 PM

Encino
Address: 17000 Ventura Blvd., Encino, CA 91316
Phone: (818) 788-2700
Store Hours: Sun–Thu 10:30 AM–9 PM; Fri–Sat 10:30 AM–10 PM

Long Beach
Address: 7511 E. Carson St., Long Beach, CA 90808
Phone: (562) 280-7444
Store Hours: Sun–Thu 10:30 AM–9 PM; Fri–Sat 10:30 AM–10 PM

North Hollywood
Address: 6150 Laurel Canyon Blvd., Suite 140, North Hollywood, CA 91606
Phone: (818) 206-5252
Store Hours: Sun–Wed 10:30 AM–9 PM; Thu–Sat 10:30 AM–10 PM

Northridge
Address: 19600 Plummer St., Northridge, CA 91324
Phone: (818) 709-3820
Store Hours: Sun–Thu 10:30 AM–9 PM; Fri–Sat 10:30 AM–10 PM

Pasadena
Address: 36 S. El Molino Ave., Pasadena, CA 91101
Phone: (626) 714-7117
Store Hours: Daily 10:30 AM–9 PM

Valencia
Address: 24201 W. Valencia Blvd., Suite 3260, Valencia, CA 91355
Phone: (661) 339-2333
Store Hours: Sun–Thu 10:30 AM–9 PM; Fri–Sat 10:30 AM–10 PM

Westlake Village
Address: 966 S. Westlake Blvd., #3, Thousand Oaks, CA 91361
Phone: (805) 277-2772
Store Hours: Sun–Thu 10:30 AM–9 PM; Fri–Sat 10:30 AM–10 PM

Whittier
Address: 13815 Whittier Blvd., Whittier, CA 90605
Phone: (562) 781-7878
Store Hours: Sun–Thu 10:30 AM–9 PM; Fri–Sat 10:30 AM–11 PM

Woodland Hills
Address: 5780 Canoga Ave., Woodland Hills, CA 91367
Phone: (818) 710-0400
Store Hours: Daily 10:30 AM–9 PM

ORANGE COUNTY

Irvine
Address: 5633 Alton Pkwy., #200, Irvine, CA 92618
Phone: (949) 262-9090
Store Hours: Daily 10:30 AM–9 PM

Newport Beach
Address: 1332 Bison Ave., Newport Beach, CA 92660
Phone: (949) 873-5332
Store Hours: Daily 10:30 AM–9 PM

Rancho Santa Margarita
Address: 22342 El Paseo Plaza, Suite I, Rancho Santa Margarita, CA 92688
Phone: (949) 210-3100
Store Hours: Sun–Thu 10:30 AM–9 PM; Fri–Sat 10:30 AM–10 PM

San Juan Capistrano
Address: 31882 Del Obispo St., Suite 160, San Juan Capistrano, CA 92675
Phone: (949) 210-3636
Store Hours: Daily 10:30 AM–9 PM

Tustin
Address: 13205 Jamboree Rd., Tustin, CA 92782
Phone: (714) 477-5900
Store Hours: Sun–Thu 10:30 AM–9 PM; Fri–Sat 10:30 AM–10 PM

SAN DIEGO

Carmel Mountain Ranch
Address: 12045 Carmel Mountain Rd., #303, San Diego, CA 92128
Phone: (619) 430-4782
Store Hours: Sun–Thu 10:30 AM–9 PM; Fri–Sat 10:30 AM–11 PM

Mission Valley
Address: 1640 Camino del Rio N., San Diego, CA 92108
Phone: (619) 573-4555
Store Hours: Sun–Wed 10:30 AM–10 PM; Thu–Sat 10:30 AM–11 PM

Santee
Address: 9355 Mission Gorge Rd., Suite 121, Santee, CA 92071
Phone: (619) 649-8989
Store Hours: Sun–Thu 10:30 AM–9 PM; Fri–Sat 10:30 AM–10 PM

Chino Hills
Address: 13850 City Center Dr., Suite 5005, Chino Hills, CA 91709
Phone: (909) 616-7444
Store Hours: Sun–Thu 10:30 AM–9 PM; Fri–Sat 10:30 AM–10 PM

BAY AREA

San Jose
Address: 503 W. Capitol Expy., San Jose, CA 95136
Phone: (669) 900-5652
Store Hours: Sun–Thu 10:30 AM–9 PM; Fri–Sat 10:30 AM–11 PM

Santa Clara
Address: 785 Lawrence Expy., Santa Clara, CA 95051
Phone: (408) 400-3374
Store Hours: Sun–Thu 10:30 AM–9 PM; Fri–Sat 10:30 AM–11 PM

TEXAS

The Woodlands
Address: 2000 Hughes Landing Blvd., Space F-700, The Woodlands, TX 77380
Phone: (832) 592-1135
Store Hours: Daily 11 AM–10 PM

What areas do you serve?
The Stand has locations across Southern California, the Bay Area in Northern California, and the Houston area. In California, you’ll find us in Los Angeles and Ventura Counties, Orange County, San Diego County, San Bernardino County, and Santa Clara County. Our locations include Calabasas, Century City, Encino, Long Beach, North Hollywood, Northridge, Pasadena, Valencia, Westlake Village, Whittier, Woodland Hills, Irvine, Newport Beach, Rancho Santa Margarita, San Juan Capistrano, Tustin, Carmel Mountain Ranch, Mission Valley, Santee, Chino Hills, San Jose, and Santa Clara. In Texas, we’re in The Woodlands.
Delivery is available from participating locations to addresses within their delivery zones. Delivery range can vary by location and ordering platform, so enter your address when ordering to confirm availability.

How do I find a Stand near me?
Use the Locations page to browse restaurants or the location finder to search nearby. Each location page lists its address, hours, phone number, ordering links, and available services.

Do all The Stand locations have the same hours?
No single set of hours applies to every restaurant. Check the specific location page for current hours and call the restaurant if you are planning a visit close to opening or closing.

Which locations have a full bar?
The Locations page marks select restaurants with “Full Bar.” Currently Santa Clara, San Jose, Whittier, Carmel Mountain Ranch, and Mission Valley all have a full bar.

Does The Stand offer parking or curbside pickup?
Parking and curbside pickup details vary by restaurant. Check the location’s page for its parking notes and pickup instructions.

How can I contact a specific restaurant?
Open the location page to find that restaurant’s phone number, address, hours, and ordering options.

How can I share feedback about a visit?
Use The Stand’s Feedback page or contact the restaurant directly through its location page.

Is The Stand accessible to guests with disabilities?
Yes, The Stand is accessible to guests with disabilities. For specific questions, you can contact us.

Where can I find announcements about new Stand locations?
The Locations page lists current restaurants and marks announced upcoming locations. Check that page for the latest opening updates. You can also sign up to receive our e-newsletters at thestand.com/newsletter

What kind of food does The Stand serve?
The menu includes burgers, sandwiches, bowls, salads, wraps, hot dogs, kids’ meals, sides, shakes, desserts, and beverages. Menu options can vary by location.

Are menu prices the same at every location?
Menu prices may vary by location.

Can I build my own burger?
Yes. Build-your-own options include beef, turkey, chicken breast, and a vegan veggie patty, with several bun choices including a lettuce wrap and gluten-free bun. Additional toppings may cost extra.

Does The Stand have vegetarian or vegan options?
Yes. The menu lists options such as the Falafel Wrap and a Veggie Bliss that can be modified to be vegan. Tell the team about your needs and review the menu’s modification instructions; shared surfaces and fryer oil mean cross-contact cannot be ruled out.

Does The Stand have gluten-free options?
The menu lists gluten-free-friendly salads and sides, gluten-free buns, lettuce wraps, and selected proteins and dressings. These are not guaranteed free from cross-contact because gluten-containing and gluten-free items may share surfaces or fryer oil.

Does The Stand have dairy-free options?
The menu lists dairy-free-friendly items and modifications, including some salads, wraps, sides, buns, condiments, and dressings. Ingredients and preparation can vary; review the allergy guide and tell a team member about your needs.

Can The Stand guarantee an item is allergen-free?
At The Stand we make great efforts to avoid allergen cross-contact but cannot guarantee it will not occur. Items may share cooking surfaces or fryer oil. Be sure to tell a team member about the allergy before ordering, add the allergy option prior to checkout for online orders, and review the allergy guide.

Where can I find ingredient and allergy information?
Visit the Nutrition & Allergy Information page for nutrition information, the allergy and ingredient menu, and a quick-reference allergy guide. You can also ask a team member before ordering.

Can I get nutrition information for menu items?
Yes. Nutrition information is posted on The Stand’s Nutrition & Allergy Information page and is available upon request. The site notes that actual nutrition may vary because food is prepared to order and modifications can change values.

Can I request modifications to a menu item?
Yes, our items can be modified to your liking. Modifications can change nutritional values.

Are breakfast items available all day?
Yes, but only our Century City location serves breakfast.

Are beer and wine available at every location?
Beer and wine is available at all locations, however selections vary by store and season. Some locations also have a full bar; contact your preferred location for current availability.

Are menu items the same at every location?
Mostly. Beverage selections vary by store and season, and some menu items are specifically marked as location-only. Check your location’s menu for current items.

Does The Stand serve raw or undercooked items?
Some items may be ordered or served undercooked. Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase the risk of foodborne illness.

What sides come with a kids’ meal?
Kids' meals include Stand Fries, apple slices, Stand Chips, Stand Slaw, Stand Rice, sweet potato fries, or mac and cheese. Some sides and kids’ drinks cost extra; check the location menu for current details.

Are The Stand’s burgers made to order?
Yes. Every burger is made to order.

Can I choose how well done my burger is cooked?
Yes. You can choose how well you want your burger cooked, from Medium Rare to Well Done. When ordering for pickup and delivery, we choose to limit these options because packaging and timing changes the temperature of the beef.

How many ounces of beef are in a burger patty?
The Stand's beef patty is 1/3lb or 5.33 ounces.

What oil does The Stand use to cook its fries?
Canola Fry Oil.

Are The Stand's fries cooked in a dedicated fryer?
The Stand’s menu says gluten/dairy-free and regular items may share cooking surfaces and/or fryer oil, and it cannot guarantee against cross-contact. Ask the location about its current fryer setup if this matters for your order.

Why might my fries arrive soft or greasy?
Packaging and time during pickup and delivery orders creates steam and moisture.

Can I request a burger without seasoning or salt?
Yes, we can make any burger without seasoning or salt.

Where can I place an order?
Order pickup or delivery through The Stand website or app. Select the restaurant location for your order; availability and delivery options can vary by location. Dine-in and take-out can be ordered in every restaurant at the registers.

Can I order ahead and skip the line?
Yes. Use Order Ahead in The Stand app or website, choose your location, and place your order before arriving. Check-in at the pickup counter upon arrival.

Where do I pick up an online order?
Skip the line and go to the pickup counter or register at the location you selected. Look for a sign that says mobile order pickup. The team will confirm when your order is ready.

How long will my order take?
The estimated preparation time appears during checkout and depends on the time of day and order size.

Can I schedule an order for later?
Yes. You can choose a future pickup date and time during checkout. Check the available options for your selected restaurant.

Can I change or cancel an order after placing it?
For a restaurant order, call the location where you placed it as soon as possible. For catering, call 1-855-77-STAND. Catering orders scheduled within the next four hours may not be adjustable.

Can I save a favorite order?
Yes. Save an order as a Favorite at checkout. Find saved orders online under the account menu. In the app menu go to my orders and select favorites.

Will my previous online orders show in the app?
Yes. In the app menu select Order History.

Can I pay with cash or a physical credit card and still earn points?
Yes. Scan your Rewards QR code or provide your registered phone number before paying, then tell the cashier how you want to pay. This option is only available when paying at the register.

Does The Stand charge delivery fees on direct orders?
Yes, there is a delivery fee on direct orders which may vary by destination. Delivery availability and any other order charges should be confirmed at checkout for your location.

Can I use a third-party delivery app and still earn or redeem Rewards?
No. The Rewards terms exclude third-party delivery orders from points and do not allow dollar-value reward credits on orders through third-party services.

Can I transfer a gift card balance into the app?
Yes, in the app menu under Manage credit/cards select add payment then select gift card to enter the details.

What should I do if an item is missing or my order is incorrect?
Use the “Issue With An Order” link on The Stand’s Feedback page and answer the questions in the form. Our support team will get back to you shortly.

Can I request a refund for an order problem?
Yes, use the “Issue With An Order” link on The Stand’s Feedback page and answer the questions in the form. Our support team will get back to you shortly with a resolution.

What should I do if I see a duplicate or unexpected charge?
Use the “Issue With An Order” link on The Stand’s Feedback page and answer the questions in the form. Our support team will get back to you shortly.

Can I pay for an online order when I pick it up?
The Stand accepts all major credit cards for online orders. Payment must be made at the time of purchase.

What catering options does The Stand offer?
Catering options include individual boxed meals, build-your-own burger and sandwich buffets, large gourmet salads and sides, sandwich and wrap platters, and desserts. Availability may vary by location.

Can I choose catering pickup or delivery?
Yes. The Stand offers pickup and multiple delivery and setup options. Delivery fees vary by order size, location, and service type; contact the catering team for a quote.

How do I place a catering order or request a quote?
Order through The Stand’s catering site or complete the catering inquiry form. For help, call 1-855-77-STAND (78263) or email catering@thestand.com.

How much advance notice do I need for catering?
Advance notice depends on the size of the order. Submit an inquiry with your event date, time, location, guest count, and service preference so the catering team can confirm availability. You can also email catering@thestand.com or call 1-855-77-STAND (78263) for assistance.

Are catering boxed meals labeled for allergens?
Boxed meals are individually packed, sealed, and labeled with the item, ingredient, and allergy information. Tell the catering team about dietary needs when ordering.

Can The Stand cater a large meeting or event?
Yes, we can cater sizes ranging from as small as 10 to a luncheon for more than 500. Submit an inquiry with your guest count and event details so the team can recommend a setup.

Can I host a party or private event at a Stand location?
Event space is limited by location. We can help build a custom menu and find space for a group. Contact the catering team to discuss the location, date, guest count, and options.

Can I change or cancel a catering order?
Call the catering team at 1-855-77-STAND. Orders scheduled for completion within the next four hours may not be adjustable.

Can I use Rewards on catering?
Rewards can be applied to pickup catering orders at purchase. For delivery catering, contact the catering department before the order date. Third-party orders are excluded by the Rewards terms.

Can I earn Rewards points on catering?
Yes, eligible catering orders placed through The Stand’s catering website or with our team can earn rewards points.

What is The Stand Rewards?
The Stand Rewards is a free loyalty program. Members earn points on eligible purchases, redeem points for rewards, and may receive birthday surprises or special offers. Rewards and offers can change.

Who can join The Stand Rewards?
You must be at least 18, a legal U.S. resident, register with a valid email address and phone number through The Stand App or website, and accept the program terms and privacy policy.

How do I sign up?
Download The Stand app for iOS or Android, or register at thestand.com, then create an account with a valid email and phone number and accept the program terms.

Is The Stand app or Rewards program free?
Yes. The app is free and available for download on iOS and Android. Standard mobile data charges from your carrier may apply.

Can I have more than one Rewards account?
Each Rewards account is limited to one person. A household may use the same phone number or email when checking in, but points and rewards accumulate in one account.

How do I earn points?
Earn 1 point for each $1 spent on eligible menu-item purchases, before tax and excluding fees, discounts, gift card purchases, third-party delivery orders, and tips. Scan your app or provide your registered phone number in-store; be signed in for online or app orders.

Do I earn points on tax, fees, tips, or gift card purchases?
No. Points are based on eligible menu-item purchases and exclude tax, fees, tips, and gift card purchases. A third-party delivery order is also excluded.

Can I earn points on DoorDash, Uber Eats, or other third-party delivery orders?
No. The Rewards terms exclude third-party delivery orders from earning points. Orders placed directly with The Stand or its catering team may qualify under the program terms.

Can I earn points on a catering order?
Yes, when the order is placed through The Stand’s catering website or team. Third-party ordering-provider orders are not eligible.

How long do points take to appear?
Points usually appear in your account within 48 hours of purchase.

I forgot to scan my app. Can I request missing points?
You may submit a clear photo of the full receipt within 30 days of the purchase date within the app's menu, select "Request Missed Point".

Do points expire?
Points expire if your account has no purchase or reward claim/redemption activity for 180 consecutive days. Use your account at least once during that period to keep points active.

When does an offer expire?
Offers and special perks will have a specific expiration date; check the specific offer in your account.

How do I see available rewards and offers?
Available rewards appear in the Rewards tab. Rewards you have claimed and special offers appear in the Offers tab. Availability and reward options may change.

How do I redeem a reward in a restaurant?
Open the reward in the app and select "In Store Redeem" and scan the provided QR code prior to checkout. If you check in with a phone number at the register, you can tell the cashier that you'd like to redeem an available reward.

How do I use a reward on an online or app order?
Open the reward in the app and select "Order". You can also apply an available reward during online checkout. Follow the instructions shown for that reward; some rewards may need the eligible item added to your cart first.

What does 100 points get me?
100 points is redeemable for a $5 credit. Check the Rewards tab for the current reward catalog, since rewards and point values may change.

Can I use a dollar-value reward over multiple transactions?
No. A dollar-value reward credit must be used in one transaction at a participating The Stand location. It cannot be used through a third-party delivery service.

What happens if my order total is less than my reward credit?
If the credit is greater than the order total, the unused amount is forfeited. If the order total is higher than the credit, you pay the remaining balance.

Can I use Rewards for delivery orders?
Rewards may be used on eligible orders placed directly with The Stand, subject to the reward terms and checkout options. Rewards cannot be used for third-party delivery orders. For catering delivery, contact the catering team before the event date.

Can I combine multiple rewards or offers?
Some rewards may be combined with other promotions, while others may not. The restriction will be shown where the reward or offer is listed.

Can I transfer points or rewards to another account or exchange them for cash?
No. Points and rewards are non-transferable and cannot be exchanged for cash. Points used to claim a reward cannot be refunded, exchanged, or transferred.

Are taxes included when I redeem a reward?
You are responsible for applicable sales or similar taxes when redeeming a reward for a menu item. For dollar-value credits, the credit is applied proportionally across items for sales-tax purposes.

Can I earn points by scanning someone else’s account?
Points are intended for the account holder’s eligible purchases. Each account belongs to one person; do not use another person’s QR code to claim points for your purchase.

How do I update or secure my account?
You are responsible for keeping your account information accurate and secure. For account help, contact appsupport@thestand.com. Do not share your account credentials.

How do I stop marketing emails but keep my Rewards account?
You may opt out of marketing emails and remain enrolled. You may miss program updates and perks. Use the unsubscribe option in an email or contact appsupport@thestand.com for account help.

How do I delete or cancel my Rewards account?
Contact appsupport@thestand.com and request help with your account.

Can The Stand change or end the Rewards program?
Yes. The Stand may modify, suspend, or end the program. Changes may affect points, reward values, availability, or eligibility; unused points or rewards may be forfeited if the program ends.

Where can I get help with the app or my Rewards account?
Email appsupport@thestand.com for Rewards or account questions. For a missing purchase credit, include a clear photo of the full receipt and the Invoice ID in the subject line.

Are Rewards available at every location and for every menu item?
Not always. The program may not be available at all locations or for all products. Any location or item restrictions should be disclosed on the app rewards; check the reward details before ordering.

Can I get points for a purchase made before I joined?
Purchases made before enrollment are not automatically credited. If you were already a member but forgot to scan or enter your number for an in-store purchase, submit a receipt within 30 days under the missed-transaction policy.

What happened to The Stand Card program?
The Stand Card was the former loyalty program and has been discontinued. The Stand App Rewards is the current loyalty program.

Can I transfer old Stand Card points into the app?
No. The former Stand Card program did not accumulate points, so there are no Stand Card points to transfer.

Does The Stand offer birthday rewards?
The Rewards program may include birthday surprises and other special offers. Check your account’s Offers tab for any available birthday offer and its terms.

Where can I buy a Stand gift card?
Stand Gift Cards are available for purchase at all restaurant locations.

Can I use a Stand gift card for in-store, online, or app orders?
Yes, you can use a Stand gift card for in-store, online, and app orders.

How do I check the balance on a Stand gift card?
You can check the balance of gift cards at any of our locations.

Do Stand gift cards expire?
No, Stand gift cards do not expire.

What should I do if my Stand gift card is lost, stolen, or has no balance?
Treat your gift card as cash. They are not replaceable except as required by law. If you have the card number, but lost your card, you can email our support team at support@thestand.com and we will do our best to track down the balance and move it to a new card or app account.

Can I return a Stand gift card or get a refund?
Gift cards a refundable with the original purchase receipt and full balance purchased.

Can I send a Stand gift card by email or purchase gift cards in bulk?
At this time, we can not send gift cards by email. If you would like to purchase in bulk, please reach out to our support team at support@thestand.com.

How can my organization host a Dine & Donate fundraiser?
Complete the fundraiser application from The Stand’s Community page. We create the promotional flyer; your organization promotes the event to its supporters. For questions or support email fundraising@thestand.com

How much does an organization receive from a fundraiser?
Typically 20% of generated food and beverage sales will go back to the organization. Certain days or months, we may offer additional give back percentages.

Can a fundraiser include online orders?
Yes, on the flyer we create, we include a Coupon Code specific to your event. At checkout be sure to enter that code so your purchase applies to the event.

How do I request a donation or sponsorship?
Use the Request a Donation/Sponsorship option on The Stand’s Community page and provide the organization and event details requested in the form.

How can I contact the fundraising team?
Email fundraising@thestand.com or use the fundraiser booking option on the Community page.

Where can I buy The Stand merchandise?
Visit our online Merch store to see current products, sizes, and prices. Product selection may change.

How long does merchandise shipping take?
Shipping is free and usually arrives in 3–5 business days. Check the current product and checkout details for the latest estimate.

How do I apply for a job at The Stand?
Visit the Careers page, choose a location, and follow the application link for available roles.

Is The Stand an equal opportunity employer?
The Stand is an equal opportunity employer and considers qualified applicants under applicable Fair Chance policies in the cities and states where it operates.

How can I submit a real estate site or location opportunity to The Stand?
You can submit real estate site or location opportunities to info@thestand.com.

How can I contact The Stand?
Use the Contact page for general inquiries. For a restaurant question, use that location’s phone number. For Rewards help email appsupport@thestand.com; for catering email catering@thestand.com or call 1-855-77-STAND.

How can I stay updated on news and offers?
Sign up for The Stand email list on the website. Rewards members may also receive program updates and special offers; marketing email opt-out does not automatically cancel Rewards enrollment.

Where can I read the full Rewards Program terms?
Read The Stand App & Rewards Program Terms of Use on The Stand’s website.